FAQ

If you can't find what you're looking for, please email us at info@fanfarelabel.com.

 

Does Fanfare have a physical presence?

We are primarily a digital retail space, and while we do not have a brick and mortar location at the moment, we often collaborate with stores across London where you can view, try on and purchase our garments in person. See our events section and follow us on our social media @fanfare for more details on our next pop-up. If you’re interested in hosting us at your pop-up store please get in touch with us at info@fanfarelabel.com.

 

My item is the wrong size — can I exchange it?

If you wish to exchange an item please email info@fanfarelabel.com with your order number and details, and we will aim to get back to you as soon as possible to organise an exchange.

 

How long does each product take to ship?

Standard delivery within the UK usually takes 3 – 4 days. Express delivery normally arrives the next working day if ordered before 4pm.

Outside of the UK standard delivery may take up to 8 days.

Please note this does not include personalised, bespoke and made-to-order products which may take longer.

 

How long does each garment take to produce?

Most garments will be ready to dispatch after you have placed your order, while others, such as knitted garments and customised items, may take longer to produce. Where an item may take longer than usual, we will display this information, along with an estimated production time, in the product description for the item.

 

How much does shipping cost?

Click here for a full breakdown of our worldwide shipping prices.

 

What is your refund policy?

Please see our Delivery & Returns page for the full details of how to request a refund. We offer free returns on orders over £100 within 14 days of purchase.

 

What payment methods are accepted?

We accept all major credit & debit cards, PayPal, Google & Apple Pay, and Shop Pay methods.

 

Will I have to pay VAT or customs charges in addition to shipping costs?

If you are ordering from within the UK or Europe, you will not be charged on top of shipping. Prices may vary for customers based outside of Europe.

 

I made a mistake in my shipping address — is it too late to change it?

Please email us at info@fanfarelabel.com as soon as possible after you notice the mistake and we will make every effort to edit the shipping address.

 

Can I submit a request for a customised garment?

We have launched our 'design your own' denim collection where you can have a hand in designing your very own pair of jeans. We have a selection of upcycled jeans that can be customised for that extra personal touch. Click here for inspiration and more information.

To start the design process, contact our team via the Contact section online with image examples and we will get back to you within 48 hours. 

 

When will my card be charged?

Your card will be charged once your order has been confirmed, at which point you may no longer edit your order. Please note that this can take up to 48 hours to process.

 

How do I cancel my order?

You can cancel your order for a full refund at any time until you receive an email confirmation. Please note that the refund may take 3 – 5 days to process depending on your bank.

 

Will I receive a refund if I cancel my order?

If you cancel your order before you have received a confirmation email you will be issued with a full refund. Once your order has been confirmed you will instead need to return your order in fully saleable condition in order to receive a refund.

 

Why am I being asked to complete a review?

We’re always looking for feedback, so we kindly request that you leave a review after completing a transaction. This helps us to build trust amongst our customer base and gives you an opportunity to let us know what you think of our products.

 

Are your garments vegan?

We cannot guarantee all of our garments are vegan, so look for the vegan symbol in the product description.

 

What size am I?

We have size guides available on most of our product pages to help you find the perfect fit.

Check out the product description for sizing, fitting and washing tips, so that you can help your clothes last.

On some products we use S, M, L and XL sizing; see the breakdown and information on how to measure yourself  on our size guide page.

 

What materials do you use to make your products?

All of our materials are sustainably sourced. We use a variety of fabrics including GOTS-certified organic cotton, organic linen and post-consumer recycled materials.

Some of our products are made from dead-stock fabric – this means that we reclaim discarded, unused fabric that would otherwise be sent to landfill and use it to produce brand new items of clothing.

Our upcycled and vintage collection take pre-loved garments and give them a new lease on life – these garments may contain materials other than the ones stated above.

 

Where are your products manufactured?

All made in the UK by local artisans, local female-led businesses and suppliers who combat homelessness by providing work, financial support and teaching skills to vulnerable women to help them get back on their feet.

Our products are all made locally so we can personally oversee production and maintain our high-quality standards.

 

Can my items be repaired by Fanfare?

Yes – we are partnered with Clothes Doctor, so you can send a broken or damaged item back to us and we will repair it.

Please email info@fanfarelabel.com for more information about our repair service.

 

How can I care for my purchases sustainably?

All items have best care instructions in the product description, but we generally suggest hand washing or on a gentle machine wash at 30 degrees, and hang drying your garments to encourage the longest lifespan for your clothing.

 

I’m interested in collaborating with Fanfare – how do I get in contact?

Email our team at info@fanfarelabel.com with your contact details and what you’d like to see from a collaboration with us – we’re looking forward to it already.