FAQs

We primarily operate as a digital retail space, and we're excited to announce that some of our denim pieces are now available to shop at the Liberty store, Regent Street, London, W1B 5AH. Visit the Liberty store to view, try on, and purchase our garments in person. For more updates and details on our presence at Liberty and any upcoming pop-up events, follow us on our social media @fanfarelabel. If you're interested in hosting us at your pop-up store, please get in touch with us at info@fanfarelabel.com.

Most garments will be ready to dispatch after you have placed your order, while others, such as made-to-order products or upcycled garments, may take up to two weeks to despatch from the point of order, as they are produced locally in our London workshops. Where an item may take longer than usual, we display this information, along with an estimated production time, in the product description for the item.

We accept all major credit & debit cards, PayPal, Google & Apple Pay, and Shop Pay methods.

Your card will be charged once your order has been confirmed, at which point you may no longer edit your order. Please note that this can take up to 48 hours to process.

We cannot guarantee all of our garments are vegan, so look for the vegan symbol in the product description.

Please find the size guide here.

Check out the product description for sizing, fitting and washing tips, so that you can help your clothes last.

On some products we use S, M, L and XL sizing; see the breakdown and information on how to measure yourself  on our size guide page.

We use a variety of fabrics including GOTS-certified organic cotton, organic linen and post-consumer recycled materials.

Some of our products are made from dead-stock fabric – this means that we reclaim discarded, unused fabric that would otherwise be sent to landfill and use it to produce brand new items of clothing.

Please read more about our materials here.

Our core range is proudly made in the UK by local artisans and female-led businesses.

In addition to our core collection, we offer a unique denim collection, which is made in Portugal and thoughtfully decorated right here in the UK. This combination of craftsmanship and creativity ensures that we can closely oversee production and maintain our unwavering commitment to delivering high-quality standards in all our offerings.

Yes – we are partnered with Clothes Doctor, so you can send a broken or damaged item back to us and we will repair it.

Please email info@fanfarelabel.com for more information about our repair service.

All items have best care instructions in the product description, but we generally suggest hand washing or on a gentle machine wash at 30 degrees, and hang drying your garments to encourage the longest lifespan for your clothing.

Email our team at info@fanfarelabel.com with your contact details and what you’d like to see from a collaboration with us – we’re looking forward to it already!

Refunds / Returns

If you wish to exchange an item please email info@fanfarelabel.com with your order number and details, and we will aim to get back to you as soon as possible to organise an exchange.

Please see our Delivery and Returns page for the full details of how to request a refund.

If you're unsatisfied with a product you've received from Fanfare Label you can return the product to us within 14 calendar days for a full refund if the product is unused.

If you cancel your order before you have received a confirmation email you will be issued with a full refund. Once your order has been confirmed you will instead need to return your order in fully saleable condition in order to receive a refund.

You can cancel your order for a full refund at any time until you receive an email confirmation. Please note that the refund may take 3 – 5 days to process depending on your bank.

Shipping

Click here for a full breakdown of our worldwide shipping prices.

Standard delivery within the UK usually takes 48h after dispatching your order.

Please find full information for outside of the UK delivery here.

Please note this does not include made-to-order personalised, bespoke and made-to-order products which may take longer.

Please email us at info@fanfarelabel.com as soon as possible after you notice the mistake and we will make every effort to edit the shipping address.

All orders are shipped from the UK meaning you may be subject to additional import fees upon delivery. Import fees vary country to country, so please keep this in mind when placing an order for international delivery.

Made-to-order

It will take a maximum of 2 weeks to produce, as they are produced locally in our London workshops, then we will send you an email and arrange the delivery. Delivery options are also available.

It will take a maximum of 2 weeks to produce, as they are produced locally in our London workshops, then we will send you an email and arrange the delivery. Delivery options are also available.

Place an order through our custom order page here.

Yes, we can repair your jeans with our local suppliers. Repair services do have an extra cost, which will be quoted in the appointment as we will need to see the garment first.

Please see the style options on the product pages. However, we will discuss the actual design in the design consultation.

There is no cost for the design consultation.

  1. Place an order through our website as normal, selecting your service. 
  2. As soon as the order comes through, we will contact you to arrange a design consultation.
  3. In the design consultation we will discuss style, size, colour and design preferences, asking you to send through any ideas you may have. 
  4. If you’re not sure what you’re looking for, our design team can help you create an inspirational mood board of ideas.
  5. Once you are happy with the design, we will get this mocked up for your approval.
  6. Your jeans will then be sent to our local suppliers in London and will take a maximum of 2 weeks to produce. 
  7. Once the jeans are ready, we will send you an email and post your very own unique pair of jeans.

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