Delivery

1 Delivery times are based upon orders being received by 4pm GMT.

2 A 'working day' includes Monday to Friday, and does not include Saturday, Sunday or Bank Holidays. Orders placed on a weekend or bank holiday day will be collected by our shipping agents on the next working day; the delivery times shown in the table below will then commence from the day of our shipping agents' collection.

3 The exact delivery times for destinations outside the UK are intended as a reliable guide, but are not guaranteed.

4 All parcels are sent via Royal Mail Tracked & Signed for extra security. 

Please note that due to covid-19 deliveries may take longer than planned but we will do everything we can to adhere to the below time frames. 

UK: MAINLAND

UK: NORTHERN IRELAND

UK: ISLE OF WIGHT & SCILLY ISLES

UK: SCOTTISH ISLANDS & HIGHLANDS

EU SHIPPING

Returns

If you're unsatisfied with a product you've received from us you can return the product to us within 14 calendar days for a full refund if the product is unused. Please email info@fanfarelabel.com to notify us of the return. Unwanted items are returned at your own cost to the address given below. Due to the nature of skincare products, jewellery and underwear, we only accept returns in particular circumstances such as damage, a product defect or an error on our part. If you simply ordered the wrong product we will only accept the return of items that can be resold. Returned parcels must be clearly marked 'Returned Goods' on the return shipping label. For an immediate refund of eligible returns simply return your unused product with the tags still attached together with the packing slip you received with your order to:

FANFARE RETURNS

67 ESHER GARDENS

LONDON

SW19 6BZ

You will receive a confirmation email notifying you we have received your parcel and returns are processed the day we receive the item back but funds may be subject to standard bank processing times before appearing in your account.  We are unable to refund items that are lost in transit and recommend the use of a tracked service when returning goods.  The 14 day eligibility window starts from the day you receive your package from us and ends on the day you post the package back to us. Returns arriving with a postmark outside of the 14 day eligibility window will not qualify for a refund. The above notes are subject to our full policy for cancelling and returning your order which can be found on the terms & conditions section of our website. 

We are able to offer exchanges, please email info@fanfarelabel.com to confirm the change & to check whether the item is in stock.